Returns & Exchanges
If you purchased on our website, all store credit, returns & exchanges are easily processed by clicking the link below. All you need is your order number and shipping zip code! Please do not send items back to our shop without going through the return app.
If you purchased through FACEBOOK OR INSTAGRAM, our online portal may not work for your order as Meta order numbers sometimes don't sync up. If you have an issue, hit us up below!
EXCHANGES & RETURNS
The link above will get you started if you're looking to return something for store credit, refund, or process an exchange for a new size / item. Your exchange or return for store credit is ON US! All you have to do is click the link, enter your order number / zip code, print the label, and put it in the mail! Refund items are subject to a 15% restocking fee. I know, it sucks, but it stops the scammers from taking advantage of the system we use and prevents stealing (yes it happens online). If you had an issue, of course we are happy to work with you!
There is a 30 day exchange window from delivery (we get things happen, so we are pretty relaxed). Please send back items the same way you received them. All items must be unworn, brand new, and not smelling like perfume, deodorant, or gun powder.
**If we receive an item that smells like perfume, looks worn or washed, or is covered in pet hair, we will send it back to you and charge your card for the shipping and product cost (if the return is processed already). Please be respectful of what you send back to us, we are a small business!**
PRODUCT / ORDER ISSUES
We back our gear. Always have. If you have an issue with something you ordered from us or something in your order isn't right, please send a picture and description of what's going on to our address above and we'll get you taken care of.
Any questions about returns / exchanges please email support@redwhiteblueapparel.com